Job Description

Jio is inviting applications for the role SMB Usage And Retention Manager

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Requirements

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Experience: 05-10 years

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Education: Any Graduation (MBA Preferred)

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Job Description

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1. Account management and service assurance to high value customers,
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2. Building & Nurturing Account focused relationship,
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3. Enhance revenue from existing customers through upsell and cross sell, of products,
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4. Minimise revenue erosion by prevention of churn and downgrade,
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5. Maintain account hygiene through timely complaint resolution, collections and regulatory requirements update
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Skills and Competencies

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1. Account management skills – Ability to act a single point window, between customer and cross functional teams,
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2. Communication Skills – Ability to convey thoughts effectively,
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3. Negotiation Skills – Ability to sell in competitive market, workplace,
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4. Leadership Skills – Ownership Mindset
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📌 SMB Usage And Retention Manager (Agra)
🏢 JIO
📍 Agra