Role Summary

Technical Support
Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.
Diagnose and resolve hardware, software, and network issues raised by plant users.

Manufacturing Systems & Applications
Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
Troubleshoot connectivity between OT (Operational Technology) and IT systems.

Network & Infrastructure
Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony.
Coordinate with central IT for firewall policies and network security.

Maintenance & Compliance
Perform periodic preventive maintenance across plant systems.
Maintain asset inventory, AMC records, and compliance documentation.
Support IT audits, data backup, antivirus deployment, and patch compliance.

User Support & Training
Provide technical guidance to employees on system usage, safety, and best practices.




Conduct basic training sessions for plant and office staff.

Vendor & Stakeholder Coordination
Liaise with vendors for equipment servicing, component replacement, and AMC.
Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.

Required Skills & Competencies
Solid knowledge of Windows OS, Active Directory, user management.
Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
Experience supporting manufacturing environments, OT/IT integration (preferred).
Hands-on exposure to industrial peripherals, barcode systems, production terminals.
Familiarity with CCTV, access control, printers, handheld devices.
Valuable analytical and troubleshooting capabilities.
Ability to prioritize and resolve issues under time pressure.
Bachelors Degree in Computer Science, IT, Electronics, or related field.
2 to 5 years of IT support experience, preferably in a manufacturing plant.
Certifica

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