Job Description

We are looking for CRM executive who has a solid inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website

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1. ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise.

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1. Act as a Digital stylist by assisting queries on merchandise for digital users & consumers.
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2. Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication .
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3. Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias.
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5. Proper inventory levels at the backend are maintained and nothing is showing out of stock.

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6. Ensuring the visual aesthetics online are aligned.

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7. Always working on making the website more content right and engaging.

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8. Competitor Analysis and staying on trends, competitive market research on both domestic & international markets for product strategy and forecasting.

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9. Analysis on sales, margins, discounts, and inventory related analysis.

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10. Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, email & even convert them to purchase.

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11. Working with Team on Market Research, Merchandise Planning, Collection Calendar Making, Product launches, Sourcing, Research & Trend forecasting, Visual merchandising, Marketing - Branding & Digital Marketing.

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12. Understanding of analytical and reporting skills.

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1. Data driven who can create reports for queries addressed v/s converted in qty & value.
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2. Fashion background is an added advantage. Specially from institutions like NIFT or ISDI.
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3. Maintain & develop client relationships through an individual; approach, leveraging also on CRM & Digital tools
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Skills

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· Business driven

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· Leadership and ability to motivate and influence people

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