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Business Descriptor

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

Job Introduction

The Retail Banking workplace has witnessed a sea change with aggressive marketing strategies adopted by competition both in retail liability and asset segments. Increased customer awareness has also resulted in demands for superior service and greater product offering differentiation. In the face of aggressive competition,



increasing market share will require a sharply focused approach to Retail Banking, and the skill to sustain a high topline growth in a falling interest rate regime whilst maintaining a high portfolio quality and controlling costs to increase employee productivity. This is a feeder channel to the bank’s future.

Principal Responsibilities
To source current accounts from NTB from the existing corporate base and deliver on meeting NTB targets
To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans, Cards, Premier (referral)
To ensure the KYC/AML norms of the bank are complied with at all times.
To execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as INM MKT
To maintain call reports and MIS as required
To respond to CEP complaints in a timely manner and to customer satisfaction
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📌 Associate Corporate Employer Banker, Msf Mumbai
🏢 HSBC Global Services
📍 Mumbai