Job Summary:
We are looking for a Service Business Operations Executive to manage and optimize day-to-day service processes, ensure smooth coordination between teams, and enhance customer satisfaction. The role involves operational planning, service delivery monitoring, and process improvement.

Key Responsibilities:
Oversee daily service operations and ensure timely execution
Coordinate between internal teams (sales, support, technical)
Monitor service performance, KPIs, and SLA compliance
Handle customer queries, escalations, and service issues
Maintain operational reports and dashboards
Identify process gaps and implement improvements
Ensure proper documentation and compliance with company policies
Support billing, invoicing, and service-related financial tracking

Required Skills:




Strong communication and coordination skills
Positive analytical and problem-solving ability
Proficiency in MS Excel and reporting tools
Knowledge of CRM or service management software
Ability to manage multiple tasks and deadlines

Preferred:
Experience in service-based or operations-driven industries
Understanding of customer service processes
Familiarity with KPI tracking and reporting

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Versatile schedule
Health insurance
Provident Fund

Education:
Bachelor's (preferred)

Work Location: In person

📌 Service Business Operations Executive Bihariganj (India)
🏢 Sumudra Technologies
📍 India