About the Role:
The Salesforce Administrator, Global Customer Experience (GCX) serves as the dedicated Salesforce platform owner for the GCX organization at Billtrust. Operating outside the core Salesforce Administration team, this role is the primary administrator for all GCX-specific use cases — including Salesforce Experience Cloud (Communities), Certinia (formerly FinancialForce), Salesforce Service Cloud, and other native Salesforce tools or third-party integrations that support customer-facing operations.The GCX Salesforce Administrator partners closely with GCX leadership, Skilled Services, Customer Success, Support, and Operations teams to translate business requirements into scalable platform solutions that enhance the end-to-end customer experience and internal operations.

What You'll Do:
Serve as the primary Salesforce administrator for all GCX use cases, owning configuration, optimization, and day-to-day platform support for GCX teams including Customer Success, Qualified Services, Support, and Operations




Administer and enhance Salesforce Experience Cloud (Communities) portals, ensuring a seamless, branded experience for external customers and partners
Configure and maintain Certinia (formerly FinancialForce) modules supporting GCX operations, including project management, resource management, and qualified services automation (PSA) workflows
Own and continuously optimize the GCX Service Cloud environment, including case management configuration, queue and routing logic, escalation rules, SLA milestones, and Knowledge management — ensuring the platform supports seamless case handling across Support, Customer Success, and Skilled Services teams and scales with evolving GCX service delivery models
Implement and maintain declarative automation (Flow, approval processes, assignment rules, validation rules) tailored to GCX business processes and customer lifecycle workflows
Design and deliver dashboards, reports, and analytics tha

📌 Salesforce Administrator Hyderabad (India)
🏢 Billtrust Careers
📍 India