ROLE OVERVIEW:

We are looking for a passionate, hard-working, and talented Call Leader who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team. You will be part of a world-class team in a rapid-paced workplace that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process model that will impact Amazon at a global level. You'll be surrounded by people who are wickedly smart and believe that world-class service is critical to customer happiness.

Requirements

KEY RESPONSIBILITIES:

On a typical day, the employee will lead high-severity response calls, ensure rapid and accurate triage for a global remote support organization, direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operations teams. Candidate must be forward-thinking with a high degree of customer service focus and excellent communication skills.



The Incident IT Call Leader serves as the liaison and escalation point to Field Operations and Field IT.
Your peers will be system and software support engineers working to ensure Fulfillment Center systems are healthy and available to meet customer demands. In this role, you will have the opportunity to participate in solutions to business problems that are truly unique to Amazon. This team is a global team, so robust communication skills are a must.
We value attention to detail, customer obsession, and the desire to always find and remove customers.
Basic qualifications
2+ years in Global Incident Management
2+ years of Problem Management experience
3+ years’ experience in a network-focused, hands-on technical role working with IP routing protocols/technologies and platforms in large-scale data center and/or WAN network environments.
Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defi

📌 Major Incident Manager Bengaluru
🏢 Power Bridge
📍 Bengaluru