Jio is actively looking to hire candidates for the position Area Service Incharge for Hyderabad, Telangana.

Key requirements are
1. Graduation and Diploma in Engineering stream.
2. Experience of 6-10 years in After sales service.

Job Description
- Manage end-to-end JioFiber, AirFiber, and DTH service operations across the assigned area.
- Lead and manage large field teams , including service engineers and technicians, ensuring effective manpower deployment.
- Ensure timely completion of installations, service requests, repairs, and customer complaints as per defined TAT and SLA.
- Drive achievement of productivity, quality, service, and operational targets for the assigned area.
- Monitor field team performance, identify gaps, and take corrective actions to improve efficiency and service delivery .
- Ensure high levels of customer satisfaction by minimizing complaints, repeat visits, and escalations.




- Coordinate with Sales, Store Teams, Care Centers, and other stakeholders to ensure smooth and seamless service operations.
- Conduct regular team reviews, provide coaching and training , and drive continuous improvement in overall service performance.

Skill sets:
- DTH, JioFiber & AirFiber Service Operations
- Large Team & Field Force Management
- TAT, SLA & Target Achievement
- Customer Service & Complaint Resolution
- Manpower Planning & Resource Allocation
- Performance Monitoring & Productivity Improvement
- Stakeholder Management & Cross-functional Coordination
- Leadership, Coaching & Team Development
- Problem Solving & Escalation Management
- Process Compliance & Continuous Improvement

📌 Area Service Incharge (India)
🏢 JIO
📍 India