We are looking for a confident and customer-focused Voice Process and chat process Executive to handle customer calls, understand their concerns, provide accurate information, and ensure a positive customer experience.
Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Understand customer queries and provide appropriate solutions.
Maintain a polite, professional, and positive tone during conversations.
Resolve customer issues efficiently and escalate complex cases when required.
Maintain accurate records of customer interactions.
Follow company policies, processes, and quality standards
Coordinate with internal teams whenever necessary.
Maintain confidentiality of customer information.
Required Skills
Excellent verbal communication skills in English.
Valuable listening and interpersonal skills.
Ability to handle customers patiently and professionally.
Basic computer knowledge and Positive typing skills.
Solid problem-solving and customer-handling skills
Pay: ₹18,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Voice And Chat Process Gurugram (India)
🏢 jobmatchmaker consultancy
📍 India
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