KEEPE

Who We Are

We are a fast growing start up working to reshape the home maintenance industry by developing technology to connect residents with repair professionals for a quick & scalable maintenance solution.

What We Do

We are disrupting the traditional residential maintenance industry. Keepe is focused on leveraging technology to provide a seamless experience for homeowners, a valuable partnership with technicians, and an efficient solution for home warranty companies.

Customer Experience

The Customer Experience (CX) team at Keepe play an important role as the intermediary between our stakeholders (Homeowners & Home Warranty companies) and the rest of the company. Working on the front lines means you will provide an experience that is human and honest, plus act as an advocate for our customer and make sure their job gets done in a timely manner.

Customer Support Executive

What You'll Do
Provide exceptional support to residents via phone, text, and email
Communicate with customer in a timely manner to give them the necessary information about their repair job
Schedule appointments, provide updates on jobs, and follow up with stakeholders to ensure a smooth experience for the customer
Identify and escalate issues to relevant teams




Collaborate with teammates to find creative, effective solutions to problems
Adapt quickly to changing systems and processes

What You'll Need
Excellent oral and written communication skills in English and Spanish
Dependable, self-motivated individual who enjoys a fast-paced environment
Detailed-oriented organizational skills
A genuine passion for learning and growing
An authentic and positive attitude
Flexible and adaptable to accommodate changing shifts
A sense of urgency and initiative, and persistence
3+ years of work experience in relevant field

Job Type: Full time

Pay: ₹200,000.00 - ₹600,000.00 per year

Perks:
Commuter assistance
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Required)

Experience:
Call center: 3 years (Required)
Inbound voice: 3 years (Required)
International voice process US/UK: 2 years (Required)

Location:
Bengaluru, Karnataka (Required)

Shift availability:
Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

📌 Customer Care Executive Us Company Bengaluru (India)
🏢 Keepe
📍 India