Job Responsibilities:
Welcome and assist patients and their attendants.
Handle patient enquiries and provide accurate information.
Coordinate with doctors, nurses, billing, pharmacy, laboratory and other departments.
Attend to patient complaints and grievances professionally.
Follow up on complaints and ensure timely resolution.
Explain hospital procedures, services and facilities to patients.
Maintain good communication and patient satisfaction.
Assist patients with appointments, admissions and discharge-related queries.
Collect patient feedback and prepare feedback reports.
Escalate responsible complaints to the concerned department/management.
Maintain patient-relations records and daily reports.
Ensure confidentiality of patient information.
Support the hospital in improving patient experience.
Skills Required:
Good communication and interpersonal skills.
Patient-friendly and polite attitude.
Valuable Tamil & English communication.
Problem-solving and conflict-management skills.
Basic computer knowledge.
Ability to coordinate with multiple departments.
Qualification: Any Degree / Hospital Administration / Healthcare Management preferred.
Experience: 1–3 years in hospital/healthcare or customer service preferred.