Role & responsibilities
Lead the Customer Experience and Branding mandate from the CEOs Office, strengthening relationships with key OEM customers.
Develop and drive a structured Voice of Customer (VoC) and customer relationship-health framework across strategic accounts.
Build and manage senior-level customer engagement programs, including OEM visits, leadership interactions and relationship-building initiatives.
Identify emerging customer concerns and provide early-warning insights to senior leadership for proactive intervention.
Partner with KAMs, Sales, Quality and Operations to strengthen customer relationship management and executive engagement capabilities.
Drive B2B brand positioning and corporate reputation with OEMs, industry bodies and the broader automotive ecosystem.
Represent the organisation at industry forums, trade shows and OEM events, enhancing brand visibility and credibility.




Develop consistent customer-facing communication, capability presentations, case studies and brand collateral.
Capture customer and market insights and translate them into actionable inputs for business, product, quality and commercial teams.
Work closely with the CEO and senior leadership to institutionalise a customer-first culture and relationship management framework.

Preferred candidate profile
Post Graduate
Valuable Communication & Presentation Skills
Exposure to OEM - Tier-1 dynamics in auto or adjacent industrial B2B is a robust advantage
Experience in building or elevating a B2B/ industrial brand's external reputation and positioning
Must be comfortable working closely

📌 Head Brand & Customer Experience Delhi
🏢 Omam Consultants
📍 Delhi