Job Description Company Description
n
n GETSETFIT is a health and wellness company helping people build healthier lifestyles through fitness, nutrition, and personalized support by building a virtual fitness community globally
n
n Customer Support Specialist
n Onsite · Malad, Mumbai · Full-time
n Upto ₹40K
n
n Immediate Joiner Preferred
n
n About the Role
nWe’re looking for a friendly, proactive, and solution-oriented Customer Support Specialist to be the first point of contact for our existing members.
nYou’ll interact with customers primarily through WhatsApp, app chat, Instagram, and community groups , helping them with questions, concerns, and day-to-day support.
n Key Responsibilities
n
- n
- Respond to customer queries through WhatsApp, chat, Instagram, and community groups.n
- Understand customer concerns and provide explicit, timely solutions.n
- Assist members with program, app, workout, nutrition, and account-related queries.n
- Coordinate with internal teams to resolve customer issues.n
- Follow up on unresolved concerns until closure.n




- Proactively check in with customers and identify potential issues.n
- Maintain a positive and supportive customer experience.n
- Collect customer feedback and share recurring issues with the relevant teams.n
- Help improve customer engagement, satisfaction, and retention.n

n We're Looking For
n
- n
- 1–3 years of experience in customer support, customer service, customer experience, or chat support .n
- Excellent written English and strong communication skills.n
- Patient, empathetic, and solution-oriented.n
- Good problem-solving and interpersonal skills.n
- Comfortable handling multiple customer conversations simultaneously.n
- Ability to remain calm and professional while handling complaints.n
- Proactive attitude with strong ownership and follow-through.n
- Genuine interest in fitness, nutrition, and wellness.n
- BYOD (Bring Your Own Device) policy.n

n
n If you enjoy helping peopl

📌 Customer Service Specialist (Mumbai)
🏢 GETSETFIT
📍 Mumbai