For an international organization, we are urgently looking for an experienced Senior Service Now Developer specializing in ITSM, Now Assist, AI and automation.
This is a fully remote contractor position for a senior Service Now skilled with extensive hands-on experience delivering enterprise-scale Service Now ITSM solutions and implementing AI-powered and automated service management capabilities.
As a Senior Service Now Developer, you will be responsible for the end-to-end delivery of Service Now ITSM initiatives, covering technical solution design, development, automation, Now Assist and Gen AI capabilities, integrations, testing, deployment and operational support.
We are looking for a full time contractor who is available to work during CET working hours. Candidates must be fluent in English.
Tasks and Responsibilities
Design, develop, configure and enhance Service Now ITSM solutions, including Incident, Change, Request, Problem and Knowledge Management, Service Catalog, Platform Analytics,



Predictive Intelligence and Virtual Agent; Build and maintain Service Now workflows, Flow Designer automations, SLAs, notifications, approvals and reusable platform components in line with business requirements and Service Now best practices; Lead ITSM automation initiatives using Flow Designer, Integration Hub, orchestration and intelligent ticket handling to improve efficiency, user experience and service quality; Implement and optimize Service Now Now Assist and Gen AI capabilities, including AI-driven use cases, Now Assist skills, prompt design, testing, governance and user adoption; Develop and maintain Script Includes, Business Rules, Client Scripts, UI Policies, Scripted REST APIs and Integration Hub integrations; Design and support integrations with enterprise applications using REST APIs and contemporary integration patterns, ensuring solutions are scalable, secure, maintainable and compliant; Participate throughout the SDLC, including requirements workshops, technica

📌 Senior Servicenow Ai Developer For Itsm Madhya Pradesh
🏢 All European Careers
📍 Madhya Pradesh