Job Description

Role: Major Incident Manager

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Exp- 5 to 10 Years

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Location: Chennai

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Apply only if you are available for walkin interviews on 5th Sept at Chennai location.

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Job Summary:

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Minimum 5 years of experience in Major Incident Management.

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ITIL certification (v4 Foundation or higher) with transparent understanding of IT service management practices.

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Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow).

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Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

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Highly articulate,



with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

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Minimum 2 mandate details are mandate with two or 3 liners

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Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
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Competence in producing detailed post-incident reviews with actionable recommendations.
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Robust analytical skills to identify trends with common themes and prevent recurring incidents.
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Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
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📌 Major Incident Manager Tamil Nadu
🏢 Tata Consultancy Services
📍 Tamil Nadu