We are looking for a Customer Engagement & Retention Executive to drive customer engagement, retention, and lifecycle marketing initiatives.

Location: Ahmedabad

Work Mode: In office

Experience: 2-6 years

Key Responsibilities

- Plan and execute customer retention & lifecycle campaigns.
- Manage campaigns across Email, SMS, WhatsApp, Push Notifications & In-App Messaging.
- Segment customers based on behaviour, purchase history, engagement & lifecycle stage.
- Build and manage CRM and automated customer journeys.
- Track key metrics including CTR, Conversion, Retention, Churn & CLV.
- Analyze customer data to identify retention & engagement opportunities.
- Work closely with Product, Content, Design & Customer Support teams.
- Prepare campaign reports and share actionable insights.

Required Skills & Experience

- 2–6 Years of experience in Retention, CRM, Lifecycle, or Digital Marketing.
- Hands-on experience with Email, SMS, Push & WhatsApp campaigns.
- Knowledge of CRM, customer segmentation & marketing automation.




- Familiarity with MoEngage, WebEngage, HubSpot, Klaviyo, Mailchimp, or similar platforms.
- Basic understanding of marketing analytics & campaign performance metrics.
- Proven records of achieving Revenue Targets
- Ability to manage multiple campaigns and work effectively in a fast-paced on-site environment.

Education

Bachelor's degree in Marketing, Business, Analytics, or a related field.

Experience in Wellness, Astrology, D2C, E-commerce, or Consumer Internet brands will be an added advantage.

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📌 Retention & Growth Specialist (Vadodara)
🏢 Pandit Ventures Private
📍 Vadodara