Industry: Advertising Agency

Experience: 5+ Years

About the Role

We are looking for an experienced and proactive Account Director to manage the account end-to-end, across mainline advertising, e-commerce creatives, packaging, and other communication requirements.

The ideal candidate should have strong client servicing and account management skills, along with a good understanding of studio-led and packaging work. Since the client is a highly strategy-led brand, the candidate should also possess a strong working understanding of brand and communication strategy and be able to translate strategic thinking into effective creative briefs and execution.

Key Responsibilities

1. End-to-End Account Management

- Manage the accounts end-to-end, acting as the key point of contact between the client and the agency.- Understand client requirements, translate them into clear briefs, and drive projects from briefing to final delivery.- Manage multiple projects simultaneously while ensuring quality, timelines, and client expectations are met.- Build and maintain robust relationships with key client stakeholders.- Proactively identify client needs and opportunities to strengthen the account.

2. Mainline & E-Commerce Creatives

- Manage the development and execution of mainline advertising creatives across relevant communication platforms.- Handle e-commerce creative requirements, ensuring assets are aligned with brand guidelines and platform requirements.- Work closely with creative, studio, design, content, and other internal teams to deliver high-quality outputs.- Ensure consistency of brand communication across offline and digital/e-commerce touchpoints.

3. Studio & Packaging Work





- Manage a significant volume of studio-led and packaging-related projects.- Coordinate closely with studio, design, production, and creative teams for packaging adaptations, artwork, pack shots, product visuals, and related requirements.- Have a strong understanding of studio processes, artwork requirements, adaptations, and production workflows.- Ensure accuracy, attention to detail, and timely delivery of packaging and artwork projects.- Coordinate with relevant stakeholders through the approval and final production stages.

4. Strategy & Brand Understanding

- Develop a strong understanding of the brand, business objectives, consumers, and competitive landscape.- Demonstrate a good working knowledge of brand and communication strategy.- Translate strategic objectives into clear creative and communication briefs.- Work closely with strategy and creative teams to ensure that communication is rooted in the brand's strategic direction.- Contribute strategic inputs during client discussions, campaign development, and creative reviews.- Stay updated on category, consumer, competitor, and communication trends.

5. Client Servicing & Stakeholder Management

- Lead regular client interactions, status meetings, presentations, and reviews.- Manage feedback effectively and ensure clear communication between the client and internal teams.- Set realistic expectations with clients regarding timelines, deliverables,



and dependencies.- Handle escalations professionally and drive timely resolution of issues.- Build credibility with clients through strong understanding of their business and communication needs.

6. Internal Team Coordination

- Work closely with Creative, Strategy, Studio, Production, Digital, E-commerce, and other specialist teams.- Ensure briefs are clearly communicated and teams have the necessary information to execute effectively.- Track project progress and proactively flag risks or delays.- Ensure smooth coordination between various agency functions.

Key Skills & Competencies

- Strong Client Servicing & Account Management- Good understanding of Advertising & Brand Communication- Working knowledge of Strategy- Experience managing Mainline & Digital/E-commerce Creatives- Strong understanding of Studio-led Work- Exposure to Packaging & Artwork Management- Strong project management and coordination skills- Excellent communication and presentation skills- Attention to detail- Ability to manage multiple projects and tight timelines- Problem-solving and stakeholder management- Strong commercial and business understanding

Qualification & Experience

- Bachelor's/Master's degree in Advertising, Marketing, Communications, Business Management, or a related field.- 5+ years of relevant experience in an advertising, creative, integrated communications, or branding agency.- Experience handling end-to-end client accounts is essential.- Prior experience with packaging, studio, artwork, FMCG, e-commerce, or consumer brands will be an advantage.- Candidates with a combination of strong client servicing and strategic understanding will be preferred.

Interested candidate share your CV at [email protected]

📌 Account Director (Mumbai)
🏢 R K SWAMY
📍 Mumbai