Job Summary

We are hiring enthusiastic and customer-oriented Fresh Graduates for a Domestic Technical Voice Support process. The role involves handling customer queries, providing basic technical assistance, troubleshooting issues, and ensuring a positive customer experience through voice support.

Fluency in Hindi is Mandatory.

Eligibility Criteria

Mandatory Requirements

- Any Graduate- Freshers are welcome to apply- Fluent in Hindi (Speak, Read & Write)- Basic computer knowledge- Good communication and interpersonal skills- Customer service mindset- Willingness to learn technical troubleshooting and support processes- Ability to work from office on a 6-day work week

Key Responsibilities

- Provide customer support through inbound and outbound voice calls.- Understand customer concerns and provide appropriate resolutions.- Troubleshoot basic technical issues related to products and services.- Ensure First Call Resolution (FCR)



wherever possible.- Maintain high levels of customer satisfaction.- Record and update customer interactions accurately in the system.- Escalate complex issues to the concerned support team when required.- Follow process guidelines and quality standards.

Required Skills

- Fluent Hindi communication (Mandatory)- Basic computer proficiency- Good listening and problem-solving skills- Strong customer service orientation- Ability to work in a fast-paced workplace- Positive attitude and willingness to learn

Compensation & Benefits

- Salary up to ₹2.12 LPA- ₹10,000 Retention Bonus after successful completion of 6 months- Day Shift (9:00 AM to 6:00 PM)- Opportunity to build a career in Technical Support and Customer Service- Training and development support

📌 Customer Support Specialist (Mumbai)
🏢 TechDoQuest
📍 Mumbai