Job Title: Assistant Admission Counsellor / Admission Counselling Executive

Company: TGC Animation & Multimedia
Location: Nirman Vihar, East Delhi
Job Type: Full-time, work from office
Experience: Preferably 1 year–2 years in admission counselling, education sales, telecalling, or customer service. Freshers with strong communication skills may also apply.
Working Days and Timings: 6 days

About the Role

TGC Animation & Multimedia is hiring an Assistant Admission Counsellor for its Nirman Vihar centre.

You will assist the admissions team in responding to enquiries, understanding students’ career interests, explaining relevant courses, arranging centre visits and demo sessions, and following up until an admission decision is made.

This role suits someone who enjoys speaking with students and parents, follows up consistently, maintains accurate records, and is comfortable working towards admission targets.

Key Responsibilities

Student Enquiries and Course Counselling

- Respond promptly to enquiries received through calls, WhatsApp, website forms, social media, and walk-ins.
- Understand each prospective student’s education, career goals, course interests, availability, and concerns.
- Explain course content, duration, learning format, batch options, fees, and admission procedures using approved information.
- Help students and parents understand which program may suit their goals.
- Refer technical questions or detailed career discussions to the senior counsellor or relevant trainer.
- Learn the centre’s current course portfolio and keep your course knowledge updated.

Lead Follow-Up and Walk-In Coordination

- Make outbound calls to new enquiries and follow up with interested students.
- Use relevant, personalised conversations instead of repeatedly asking whether someone wants to join.
- Schedule centre visits, counselling appointments, and demo sessions.
- Send appointment confirmations, location details, and reminders.
- Follow up with missed appointments and help interested students reschedule.
- Reconnect with older enquiries and record whether they are still interested.




- Maintain a clear next action and follow-up date for every active lead.

Admission Support

- Assist the senior counsellor with student and parent discussions.
- Handle routine questions about fees, course suitability, schedules, and joining procedures.
- Coordinate with trainers for course demonstrations and technical clarifications.
- Support students with application forms, required documents, and registration steps.
- Coordinate approved fee-payment information and payment status with the accounts team.
- Help newly enrolled students receive joining instructions and batch information.
- Discuss special fee requests or exceptions with the authorised manager.

CRM, Records and Reporting

- Update the CRM or lead tracker after every call, message, meeting, or visit.
- Record the course of interest, lead source, discussion notes, objections, status, and next follow-up date.
- Maintain accurate enquiry, walk-in, demo, and admission records.
- Share a daily activity report covering calls, connected conversations, appointments, walk-ins, pending follow-ups, and admissions.
- Flag missed enquiries, unresolved questions, and students needing senior assistance.
- Handle student contact details and documents responsibly.

Front-Desk and Team Coordination

- Welcome students and parents visiting the centre.
- Support the daily organisation of counselling appointments and demos.
- Coordinate with the centre head, senior counsellor, trainers, and accounts team.
- Share recurring student questions and reasons for non-enrolment so the team can improve its response.

Required Skills and Qualities

- Clear spoken Hindi and working English.
- Good listening skills and a polite, confident telephone manner.




- Ability to write professional WhatsApp messages and basic emails.
- Comfort with regular outbound calling and consistent follow-up.
- Basic knowledge of Excel or Google Sheets, email, and computer applications.
- Willingness to learn CRM software and course details.
- Organised working habits and attention to record accuracy.
- Ability to handle objections patiently and work towards agreed targets.
- Willingness to work from the Nirman Vihar centre.

Preferred Background

- Graduate in any discipline.
- Previous experience with a training institute, coaching centre, college admissions team, or education business.
- Experience converting enquiries into appointments, walk-ins, or admissions.
- Interest in creative, digital, and technology-related career training.

Prior technical knowledge of every course is not required, but you must be willing to learn and explain course information accurately.

How Performance Will Be Assessed

- Speed and quality of enquiry responses.
- Consistency of follow-ups.
- Appointments booked and students attending centre visits or demos.
- Contribution to admissions.
- Accuracy of CRM records and daily reports.
- Qualified communication with students, parents, and colleagues.

Counselling must remain accurate and respectful. Do not make unsupported promises about jobs, salaries, placements, certificates, or course outcomes.

Application Instructions

Please apply with your updated CV and answer the following:

- Where do you currently live, and can you commute daily to Nirman Vihar?
- What experience do you have in counselling, telecalling, education sales, or customer service?
- Are you comfortable making outbound calls and working towards admission targets?
- Which languages can you comfortably use when speaking with students and parents?
- Have you used a CRM, Excel, or Google Sheets to maintain lead records?
- What are your current salary, expected salary, and earliest joining date?

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Assistant Admission Counselor - Nirman Vihar, Delhi (Preet Vihar)
🏢 TGC India
📍 Preet Vihar