- This is a non-technical role, 20% tech; 80% non-tech.
- Co-design SOPs with clients for resolving customer queries across chat, ticket and voice channels
- Scope & plan each integration: gather requirements as per the SoW and turn it into an executable timeline with success metrics (coverage %, accuracy, CSAT)
- Lead the rollout & customer success loop: monitor post-launch coverage and accuracy, dig into logs, fine-tune prompts and flows, and run quarterly “AI health-checks”
- Troubleshoot in prod - replicate issues, ship patches, and write crisp RCAs everyone can read
- Close feedback loop by channeling customer insights to product and prompt engineering teams
- Overall, 80%+ work will be non-technical like designing customer support SOPs and running quality
- Checks using AI.
Upto 20% work will involve technical aspects like writing small functions in Python & SQL
Skills required
- Working knowledge of analytics and one scripting language (preferably Python)
- Hands-on experience with prompt writing(GPT, Claude, Gemini, etc.)
- Basic experience with coding adds value, but it is not mandatory
- Students in their final year will be a best fit for this role.
Why join us?
- Ownership of high-impact, customer-facing projects from Day 1
- Opportunity for accelerated growth opportunities and advancement in a fast-paced startup
- Direct collaboration with the founders and senior leadership
- 2 months internship, converts into a full time role.
📌 AI Prompt Engineer for building AI Agents for CX (Bengaluru)
🏢 Robylon AI
📍 Bengaluru
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