Job Description

Senior Account Manager

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About Us

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Founded in 2013, Datawrkz is a rapidly growing global digital advertising solutions company with a strong presence in India, the US, and the UK. Acquired by Nazara Technologies in 2022 and further strengthened by the acquisition of S&T; in the UK, we continue to expand our global footprint and capabilities.

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Led by industry veterans, Datawrkz partners with advertisers and publishers to solve complex marketing challenges across industries. We specialize in full-funnel advertising with a strong focus on delivering measurable outcomes.

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Our expertise spans Search, Social, Programmatic, and cutting-edge platform partnerships (including Google, Meta, The Trade Desk, Amazon DSP, Vizibl, Ignition, and others) - enabling us to deliver innovative, performance-driven solutions. With over a decade of experience, our team of Performance Specialists combines analytical rigor with deep product knowledge to help mid-market clients and global brands achieve their marketing goals.

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Learn More About Us

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datawrkz.com/careers

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datawrkz.com/company

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LinkedIn

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mediawrkz.com

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Join Our Managed Services Team

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Demand Side Managed Services is at the forefront of delivering cutting-edge digital marketing services to our clients. Joining Managed Services means working on global projects, leveraging cutting-edge technologies, and shaping the digital marketing landscape for our clients. Expect a culture of continuous learning, collaboration with diverse talents, and impactful contributions to the success of both Datawrkz and our clients. If you thrive on innovation and seek a role where you will make a real difference, the Managed Services team wants to speak with you.

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Role Overview

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Lead the Account Management function for your portfolio - the clients and the team behind them. This is a lead role, and the track into pod leadership.

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While the Performance Manager owns the deep campaign analysis, you own the client outcome. Three things define success here:

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- Keep the clients you have, and grow them.
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- Be the person the client trusts, and the one who handles the difficult conversations.
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- Keep the portfolio running cleanly,



with nothing falling through the cracks.
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The role is for someone who takes ownership without being asked and surfaces problems early, while they're still small.

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Key Responsibilities

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Client Ownership & Communication

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- Own a portfolio of clients - accountable for retention, satisfaction, and revenue growth
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- Lead client calls, WBRs/QBRs, and performance evaluations against the client's objectives.
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- Build real relationships across client stakeholders - marketing, growth, and CXO level
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- Run the tough client conversations directly - pricing pushback, scope disputes, escalations that need a firm answer.
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- Own escalations. Be the calm, credible voice of the customer inside Datawrkz when things go wrong.
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- Build and present client proposals grounded in performance data and market analysis
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Operations & Performance Oversight

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- Track performance against CVR, CAC, LTV, ROAS. Flag deviations before the client does.
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- Own the insight-to-outcome loop: take what the Performance Manager surfaces, drive it into action, and report back to the client on what actually changed.
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- Read the numbers well enough to bridge AM and PM, without needing either side to interpret for you.
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- Partner closely with Adops, Performance Manager, Analysts, and Sales to close execution gaps and drive account growth.
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- Own the operating cadence per account - reporting timelines, review schedules, pacing checks, without needing reminders.
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- Turn performance data into a business narrative with insights and recommendations.
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Team Leadership

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- Lead the AM team on your portfolio. Set the standard, allocate the work, and own how they show up with clients.
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- Be the first escalation point. Issues stop with you before they reach the pod lead.
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- Coach the AMs on your team:



review their QBR prep, enable them, help them handle escalations themselves next time.
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- Represent Account Management in planning with the Performance Manager and Adops leads. Shape the plan..
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What separates a high performer here

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- Walks into a QBR already knowing what the client will ask, with the answer ready.
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- Treats an escalation as a chance to rebuild trust, not a fire to put out and move past.
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- Spots the growth chance in the data before anyone else does.
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- Pushes back on execution teams when delivery doesn't match what was promised.
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- Makes the AMs on their team better. The coaching shows up in how the team handles clients
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- Says the difficult thing to the client early, while it's still fixable.
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Skills and Experience

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- 4+ years in Account Management within digital advertising, digital media, or analytics, including experience owning complex or high-stakes accounts.
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- Experience leading a team, or informally leading and developing others alongside your own book.
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- Proven track record leading client conversations and turning performance data into a business story.
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- Strong problem-solving with a real track record of driving client engagement.
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- Experience managing high-pressure situations, including client escalation resolution.
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- Exceptional written, verbal, and presentation skills.
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- Strong organizational discipline. Manages multiple accounts and threads without things slipping.
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- Experience working with US and/or UK clients or markets.
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- Familiarity with digital advertising platforms is mandatory.
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Compensation and Benefits

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- Medical Insurance Coverage of ₹3,00,000 for individual, spouse, and kids, with the option to include parents and increase coverage to ₹5,00,000
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- Performance-driven compensation with upside linked to revenue/gross margin
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- Professional development support, including reimbursement for relevant certifications/courses
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- A versatile, outcome-oriented work culture, supported by a global leadership team.
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- Onsite perks: meals, recreation, and an open, collaborative environment
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📌 Senior Account Manager - Digital Advertising & Client Services (Bengaluru)
🏢 Datawrkz
📍 Bengaluru