Technical Skills required for Network Voice - Cisco - Should have experience in Cisco Voice gateways (29xx, 39xx, 43xx,44xx series) - Good troubleshooting skills using IOS debugs and RTMT Alerts. - Valuable understanding of Voice Protocols like MGCP,SIP, H323, their messages and troubleshooting - Strong hands-on experience with VoIP and/or Unified Communications technologies including CUCM, CME, Unity Connection, Cisco CUBE - Familiar with ZOOM Telephony, Dashboard, Reporting and Zoom clients - Current Site Implementation and Migration in Cisco VOIP and ZOOM Phone - Hands-on experience with Zoom Rooms administration and troubleshooting - Experience with AV systems and conferencing hardware Biamp etc. - Knowledge of Windows and Android-based room systems, Networking fundamentals (VLAN, DHCP, DNS, basic troubleshooting) Soft Skills required - Ability to assess faults, prioritize, respond and escalate accordingly. - Capable of multi-tasking, valuable time management and prioritization of workload. - Clear Communicator (both written and verbal).
- Good analytical skills and be able to correlate the issues - Excellent problem solving and resolution skills - Promoting Process Improvement - Self-starter; ability to begin working with mínimal coaching. - Strong communication skills. Provides information to others both internal and external to the organization. - Able to work independently as well as part of a team on multiple overlapping issues. Primary Responsibilities: - Remediation of issues triggered through monitoring or no-impact incidents - Identify recurring incidents and establish remediation plans - Should be able to engage vendors to get issues fixed - Ability to establish alliances with other teams through recognition of dependencies. - Should be able to efficiently handover to overlapping shift across the globe - Suggest process improvements to increase efficiencies to increase organization's capacity - Decision making - provide opinion