Job Title: Operations Manager Location:

Gurgaon Department

Operations Reports To

General Manager – Operations Purpose of the Job Role: To manage and drive day-to-day operations across assigned sites by ensuring operational excellence, client satisfaction, food quality, service standards, cost control, and effective manpower management while achieving business and profitability objectives.

Key Responsibilities: · Plan, manage, and oversee day-to-day operations across assigned sites to ensure smooth and efficient service delivery. · Ensure consistent adherence to food quality, hygiene, safety, and service standards across all locations. · Manage manpower deployment, staffing requirements, attendance, productivity, and retention to ensure optimal workforce utilisation. · Build and maintain strong relationships with clients and address operational concerns and escalations promptly. · Monitor site performance against agreed

KPIs, SLAs, operational plans, and business objectives and take corrective actions where required. · Ensure effective implementation of SOPs, processes, systems, and company policies across assigned sites. · Monitor and control food costs, wastage, consumables, and other operational expenses to achieve budgeted margins. · Review site-level performance and operational reports regularly and identify opportunities for improvement. · Coordinate with HR, QHSE, Procurement, Finance, Training, and other support functions to ensure seamless operations. · Ensure timely completion of training and development initiatives for operational teams to improve service quality and productivity. · Monitor vendor and supplier performance, where applicable,



to ensure adherence to agreed quality and service standards. · Conduct regular site visits and audits to identify gaps, drive compliance, and ensure continuous improvement. · Support business growth and client retention through effective customer engagement and delivery excellence. · Prepare and share regular operational reports, highlighting key achievements, challenges, escalations, and action plans. · Carry out additional responsibilities as assigned by the General Manager – Operations or senior management.

Role Outcomes: Major outcomes of this role are: Smooth and efficient operations across assigned sites. Reduction in site-level escalations and operational issues . Improved client satisfaction and service delivery standards . Adherence to food cost and operational budgets . Effective manpower deployment, productivity, and retention. Consistent compliance with

QHSE, SOP, hygiene, and food safety standards . Improved site profitability and operational efficiency. Qualifications: Minimum

8–10 years of experience in F&B; Operations, with strong preference for candidates from the Catering / Contract Catering industry . Strong experience in multi-site/site operations and client management . Good understanding of manpower planning, food cost, P&L;, operational controls, and service standards.

Strong communication, leadership, interpersonal, and problem-solving skills. Proven ability to manage teams and handle client escalations effectively. Positive geographical understanding and willingness to travel across assigned sites.

Hands-on experience with

MS Excel, MS Word, and PowerPoint ; strong analytical and reporting skills will be an added advantage.

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🏢 Elior
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