Company Description Airvincible is a BPO and business support company that helps organizations strengthen customer relationships through reliable, responsive, and scalable support solutions. The team manages customer conversations, lead generation, and ongoing helpdesk support so client teams can focus on core business growth.

Key services include voice and chat support, customer engagement, sales and conversion support, and broader business support solutions. By combining skilled people, robust processes, and modern technology, Airvincible enables businesses to deliver better customer experiences and manage daily customer interactions more efficiently. Airvincible is designed to support businesses at every touchpoint, improving responsiveness and consistency across the customer journey.

Role Description The Operations Manager will oversee day-to-day operations to ensure efficient delivery of BPO and business support services, with a focus on quality, productivity, and customer satisfaction. This full-time, on-site role is based in Indore and includes managing teams, monitoring performance metrics, and implementing process improvements across voice, chat, and customer support functions.

The role involves coordinating staffing and scheduling, aligning resources to client requirements, and ensuring adherence to service-level agreements and operational standards.

The Operations

Manager will collaborate with client stakeholders, internal leadership, and cross-functional teams to resolve operational issues, streamline workflows,



and drive continuous improvement. Additional responsibilities include reporting on operational performance, supporting training and development initiatives, and fostering a culture of accountability and service excellence.

Qualifications

- Experience in operations management within BPO, customer support, or business process services, including team leadership and performance management.
- Strong skills in process optimization, workflow design, and continuous improvement, with the ability to analyze metrics and implement data-driven decisions.
- Proficiency in customer support tools, CRM systems, and basic reporting or dashboard tools; comfort working with technology and process documentation.
- Excellent communication, stakeholder management, and interpersonal skills, with the ability to coordinate across teams and build collaborative relationships.
- Demonstrated ability to manage schedules, allocate resources, and handle multiple projects or client accounts in a fast-paced environment.
- Robust problem-solving, decision-making, and conflict-resolution skills, with attention to detail and a focus on service quality.
- Bachelor’s degree in Business, Operations, Management, or a related field; relevant certifications in operations or project management are an advantage.
- Prior experience working in an on-site, office-based environment in Indore or willingness to relocate; flexibility to work aligned with business and client needs.

📌 Operations Manager (Indore)
🏢 airvincible
📍 Indore