Role & responsibilities

- Manage and lead the overall online counselling/admission team.
- Develop strategies to improve lead conversion and admission numbers.
- Monitor team performance against daily, weekly, and monthly targets.
- Guide Team Leaders and Counsellors in effective student counselling and follow-ups.
- Ensure proper handling of leads through calls, WhatsApp, and other online communication channels.
- Analyse counselling performance, conversion ratios, follow-up reports, and lead quality.
- Conduct regular training, coaching, and performance reviews for the counselling team.
- Handle escalated student queries and support the team in closing difficult cases.
- Ensure counsellors have proper knowledge of courses, universities, eligibility, fees, and admission processes.
- Coordinate with marketing and operations teams to improve lead quality and admissions.
- Prepare and present MIS and performance reports to senior management.




- Identify gaps in the counselling process and implement improvements.
- Ensure achievement of overall admission and revenue targets.

Preferred candidate profile

- 1 to 4+ years of experience in online counselling/admission counselling, preferably in EdTech or higher education.
- Prior experience managing a counselling team or multiple Team Leaders will be preferred.
- Strong experience in online student counselling and lead conversion.
- Proven experience in achieving and managing sales/admission targets.
- Excellent communication, negotiation, leadership, and problem-solving skills.
- Strong understanding of online education, higher education, and admission processes.
- Target-oriented with strong analytical and team-management skills.
- Experience with CRM, lead management systems, and MIS reporting is preferred.

Perks and perks Incentive & Bonus

📌 Manager/Assistant Manager (Noida)
🏢 Career Vidya Edu Tech
📍 Noida