The Front Office Associate is responsible for delivering a warm, professional, and productive guest experience from arrival to departure. The role involves handling guest check-ins and check-outs, reservations, guest queries, billing, and coordination with other departments to ensure smooth hotel operations.

Key Responsibilities

- Welcome and greet guests in a warm, courteous, and professional manner.

- Perform guest check-in and check-out procedures accurately and efficiently.

- Verify guest identification and reservation details as per hotel standards.

- Handle guest requests, queries, complaints, and feedback professionally.

- Maintain accurate guest records and update information in the hotel PMS.

- Handle room allocations, key issuance, and room status coordination.

- Coordinate with Housekeeping regarding room readiness and room status.

- Process guest payments, deposits, billing, and receipts accurately.

- Handle cash and credit card transactions as per hotel procedures.

- Assist guests with information regarding hotel facilities, services, and local attractions.

- Coordinate with Reservations, Housekeeping, F&B;, Security, and other departments for guest requirements.

- Handle telephone calls, messages, wake-up calls, and other guest communications.

- Maintain proper shift handover and communicate important guest information to the next shift.

- Ensure all guest requests and complaints are recorded and followed up until resolution.

- Maintain the cleanliness, organization, and professional appearance of the Front Office area.

- Follow hotel SOPs, safety procedures, security standards,



and guest privacy policies.

- Promote hotel facilities, services, and applicable upselling opportunities.

- Maintain professional grooming and a courteous attitude at all times.

- Assist during VIP arrivals, group check-ins, special occasions, and other hotel events.

- Prepare and maintain required Front Office reports and documents.

- Perform any other duties assigned by the Front Office Manager or Duty Manager.

Required Skills & Competencies

- Excellent communication and interpersonal skills.

- Good guest-handling and problem-solving abilities.

- Basic computer and PMS knowledge.

- Good knowledge of hotel Front Office operations.

- Ability to handle cash and billing accurately.

- Professional attitude with strong customer-service orientation.

- Ability to work under pressure and manage multiple tasks.

- Good coordination and teamwork skills.

- Flexible to work in rotational shifts, including weekends and holidays.

Education & Experience

- Diploma / Degree in Hotel Management or Hospitality.

- Previous experience in Front Office operations is preferred.

- Freshers with good communication skills and a positive attitude may also be considered.

Grooming & Behaviour

- Well-groomed and professionally presented.

- Polite, confident, and approachable personality.

- Maintains confidentiality of guest information.

- Demonstrates a positive attitude and willingness to learn.

- Consistently follows hotel service standards.

Pay: ₹18,000.00 - ₹19,000.00 per month

Benefits

- Cell phone reimbursement

- Flexible schedule

- Food provided

Work Location: In person

📌 Front Office Associate (Vashi)
🏢 Lemon Tree Premier, Navi Mumbai
📍 Vashi