Job Title: HR Operations Head – GCCLocation: HyderabadReports To: Head of HR.Role SummaryWe are looking for a hands-on, execution-driven HR Operations Lead to manage and scale end-to-end HR operations for our Global Capability Center (GCC). This role is responsible for flawless delivery across the employee lifecycle, payroll oversight, compliance governance, HR systems accuracy, and process efficiency.The ideal candidate thrives in fast-paced, high-growth environments and has a strong bias for action, operational discipline, and process rigor.Key Responsibilities1. End-to-End HR Lifecycle ExecutionDrive onboarding, confirmations, transfers, exits, documentation, and employee records management.Ensure 100% accuracy and SLA adherence across lifecycle processes.Reduce turnaround times (TAT) through process optimization.Act as escalation SPOC for operational HR issues.2. Payroll & Benefits GovernanceManage payroll inputs, validation, reconciliation, and coordination with vendors.Ensure zero payroll errors and 100% statutory compliance.Oversee benefits administration, claims resolution, and renewals.Maintain audit-ready documentation at all times.3. HR Systems & Data AccuracyOwn HRIS data integrity and system workflowsMonitor data accuracy through periodic audits.Generate HR dashboards, headcount reports, and compliance trackers.Partner with IT for system enhancements and issue resolution.4. Compliance & Audit ReadinessEnsure adherence to labor laws, statutory filings,



and internal policies.Lead internal and external audits.Maintain policy documentation and SOP governance.Identify and proactively close compliance gaps.5. Process Excellence & AutomationStandardize HR operations across GCC.Implement automation and workflow tools to reduce manual effort.Track operational KPIs and drive continuous improvement.Eliminate process inefficiencies and duplication.6. Vendor & Stakeholder ManagementManage payroll, benefits, and background verification vendors.Conduct periodic vendor performance reviews.Partner closely with Business HR, Finance, TA, and Legal teams.Ensure alignment between global policies and local execution.Ideal Candidate Profile8–12 years of HR experience with strong focus on operations.4+ years in GCC / Shared Services / MNC environment.Hands-on payroll management experience.Robust HRIS ownership and reporting capability.Proven experience in high-volume, high-growth environments.Strong documentation and process orientation.Execution Competencies RequiredStrong operational control mindsetAttention to detail & accuracyData-driven decision-makingProblem-solving under pressureSLA & KPI managementProcess governance & audit readinessHigh ownership & accountabilityPerformance Metrics100% payroll accuracySLA adherence > 98%Zero compliance escalationsReduction in HR lifecycle TATAudit observations closure rateHR data accuracy scoreWhat Success Looks Like in 6–12 MonthsHR operations fully standardized across GCCClear SLA dashboard with weekly trackingPayroll delivered without rework or escalationsAll processes documented and audit-readyImproved employee experience through faster response times

📌 Head Of Hr Operations (Hyderabad)
🏢 Xander America
📍 Hyderabad