Role & responsibilities
- Lead, mentor, and motivate a team to achieve individual and team goals.
- Plan, assign, and monitor work to ensure deadlines are met and quality standards
- Develop and implement processes to improve team efficiency and productivity.
- Lead, mentor, and motivate a team to achieve individual and team goals.career development of team members.
- Act as the primary point of contact between the team and management.
- Resolve conflicts and address team concerns in a timely and effective manner.
- Monitor key performance indicators (KPIs) and generate reports for management.
- Ensure adherence to company policies, procedures, and regulatory requirements.
- Participate in onboarding, and training of new team members.
- Identify opportunities for process improvements and implement solutions
- Intercations with clients to ensure that the SLA’s are met
Preferred Candidates
- Prior experience in Business Operations or a similar role.
- Strong leadership and team management skills.