Job Purpose

- To ensure better controllership and DMS collection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
- To ensure the processes and policies are adhered to in the field

Duties and ResponsibilitiesPRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job)

- Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
- Tracks daily movement of numbers in accordance with DRR and meeting the area level target
- Monitors target vs achievement, reviews with the RO's regular intervals
- Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
- Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
- Training the DCAs - partner field force / FOS on product and field management to address the continuous volume management
- Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive's deployment and productivity
- Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities - brokers or documentation for identifying fraud, initiates legal action through RCU
- Coordinates with inter departments issues and get the solutions within TAT
- Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
- Evaluate team's weakness and strength and translates the performance to an aspirational level
- Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
- Meets, assesses current agencies DCAs, SMAs,



and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly
- Based on future volumes forecasting at the location level, pre-planning of agency business plan
- Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
- Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
- Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
- Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
- Grooming team members to take over the future roles
- Ensuring engagements with team members at regular intervals and keeping the team highly motivated

MAJOR CHALLENGES (Challenges faced on an ongoing basis in carrying out the job)

- Manpower attrition (on roll & off roll)

Required Qualifications and ExperienceSKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

- a) Qualifications - Graduate / MBA
- b) Work Experience - 3 to 5 years

Locations BASIC SECTION

Job Level: GB03

Job Title: Manager - DDF Wheels, Collections, Collections

Job Location Country: India

State: TAMIL NADU

Region: South

City: Chennai

Location Name: Chennai - Anna Salai

Tier: Megapolis

📌 Manager - DDF Wheels (India)
🏢 Bajaj FinServ
📍 India