Job Description

Servion is currently looking for UCCE L3 Engineer Support for Noida location ( Work from office), Interested candidates can share you CV at [email protected]

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Total Years : 7+ Years

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Job Description :-

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Job Title: L3 UCCE Support Engineer

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Work Location: Noida

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Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

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Job Description:

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Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

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Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

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Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing ICM Script.

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Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

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Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco Voice Gateway, Cisco IPT and Nice Logger.

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Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

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Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

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Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signaling.

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Should be ready to work in 24/7 business support environment

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Should be having 4-7 years of experience on Cisco Voice platform.

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Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

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Should have strong verbal & written communication skills

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Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.

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Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.

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Performs Root Cause Analysis & Track and update key performance metrics

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Act as a point of contact for all service delivery issues/ pending work/ escalations

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Provide team support and process improvements through individual contributions

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Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.

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Perform change management in accordance with change management procedures

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Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs

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Excellent communication and conversation skills (Verbal and Written), Robust analytical and problem-solving skills.

📌 UCCEEngineer (Noida)
🏢 Servion Global Solutions
📍 Noida