ABOUT TIDE:
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and cutting-edge features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:
Tide is available for UK, Indian, German and French SMEs
Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,500 Tideans globally - we're diversity champions
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania,



Lithuania and Hyderabad and offices in Gurugram and Recent Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE ROLE:
As a Complaints Team Lead you will
Manage a team of Complaint Analysts and Senior Analysts
Monitor and track complaint metrics (KPIs, KRIs, QA)
Develop and implement policies and procedures
Manage escalated complaints
Collaborate with other departments to ensure consistency and alignment in the handling of complaints
Assist with regular training and development programs
Support Complaints Managers with reports and presentations for Senior Management and other stakeholders to communicate the status of complaint resolution activities and areas for improvement. Provide cover when they are absent
Provide appropriate feedback and RCA to relevant stakeholders to ensure continuous improvement

Key Responsibilities includes:
Team Management: Manage a team of Complaint Analysts and

📌 Team Lead, Complaints, Operations Support, Uk Hyderabad
🏢 Careers at Tide
📍 Hyderabad