Job Description

The Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers.

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Major responsibilities:

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Order Processing & Efficiency

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Ensure all orders are processed and fulfilled within established timelines.
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Prioritize orders based on urgency, customer status, and delivery deadlines.
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Monitor inventory levels and coordinate with the procurement team for timely replenishment.
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Maintain accurate and up-to-date documentation for all order management processes.
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Invoice & Documentation Management

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Prepare and share Invoices, Proforma Invoices, and maintain invoice files.
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Manage Payment Entry/Ledger updates and support outstanding follow-up activities.
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Update all documentation in Salesforce/SAP including quotations, orders,



and inquiry records.
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Maintain accurate and systematic filing of customer and commercial documents.
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Customer Request & Return Handling

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Respond to customer requests and follow up for resolution.
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Manage Return Requests (Spares & Instruments) and coordinate with relevant teams.
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Share dispatch documents and communicate updates to customers in a timely manner.
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Quotation & Chance Management

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Create Prospects, prepare Quotations, and ensure accuracy in all commercial documents.
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Track quotation follow-ups, including Proforma Invoice Follow-ups.
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Prepare Sales Orders for AMC & Spares.
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Dispatch & Docket Management

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Coordinate docket details, dispatch documents, and ensure timely sharing with customers.
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Liaise with stores, dispatch, and logistics teams for smooth operations.
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📌 Service Coordinator Mumbai
🏢 Zepcruit
📍 Mumbai