Job Description Client Relationship & Operations Executive

Location: Bangalore

Experience:3+ Years

Salary: 35,000 40,000 per month

Department: Client Servicing / Operations / Sales

Employment Type: Full time

About the Role

We are looking for a Client Relationship & Operations Executive who will be responsible for managing client relationships, handling client queries, resolving issues, and supporting sales and business development activities.

The ideal candidate should have strong client-handling, communication, problem-solving, and sales coordination skills and be comfortable managing multiple clients and their requirements.

Key Responsibilities
Manage day-to-day communication and relationships with existing clients.
Act as the primary point of contact for client queries, requests, and concerns.
Understand client requirements and provide timely and effective solutions.
Handle and resolve client complaints and operational issues.
Coordinate with internal teams to ensure smooth service delivery.
Follow up with clients regarding pending requirements, services, and concerns.
Support sales activities, including lead follow-ups, client meetings, proposals, and business opportunities.
Identify opportunities for upselling, cross-selling, and client retention.




Maintain regular follow-ups with clients to ensure customer satisfaction.
Prepare client reports, MIS, follow-up records, and other operational updates.
Track and close client issues within agreed timelines.
Maintain solid long-term relationships with key clients.
Escalate critical client issues to management when required.

Required Skills

Excellent Client Handling & Relationship Management

Strong Communication & Interpersonal Skills

Client Query & Complaint Resolution

Problem-Solving & Decision-Making

Sales Coordination & Follow-ups

Customer Retention & Relationship Building

Negotiation & Convincing Skills

MS Excel / Microsoft Office

Ability to manage multiple clients and priorities

Candidate Profile
Bachelors degree in any discipline.
3+ years of experience in Client Relationship, Customer Success, Client Servicing, Operations, Sales Coordination, or Business Development.
Candidates with experience in B2B client handling will be preferred.
Should be proactive, confident, and customer-focused.
Must be comfortable handling clients independently and resolving issues professionally.

Preferred candidate profile

Perks and perks

📌 Business Operations Executive Bengaluru
🏢 Keshav Murthy
📍 Bengaluru