Role & responsibilities:
Make daily calls to customers regarding chit installment payments.
Inform customers about due dates, pending amounts, and overdue payments.
Follow up with customers and close collections through calls.
Convince and assist customers to make payments on time.
Handle customer queries related to installments, payment status, and dues.
Maintain proper records of calls, commitments, and collections.
Follow up on promised payment dates and ensure commitments are completed.
Coordinate with the branch/operations team regarding payment updates.
Achieve daily and monthly collection targets.
Escalate difficult or overdue accounts to the reporting manager.
Maintain skilled and positive communication with customers.
Preferred candidate profile:
Any Graduate with relevant experience.
03 years of experience in collections, telecalling, banking, finance, NBFC, chit funds, or similar industries.
Valuable communication and convincing skills.
Comfortable making a high volume of customer calls.
Basic knowledge of MS Excel and computer applications.
Target-oriented and able to work under deadlines.
Chit fund / financial services collection experience will be an advantage.