We are looking for a Microsoft Dynamics 365 Techno-Functional Consultant with strong hands-on experience in Dynamics 365 Customer Service and exposure to Customer Insights, Contact Center/CCaaS, Sales, and Marketing solutions.
The candidate should be comfortable working across both functional requirements and technical implementation, collaborating with business stakeholders and technical teams.

Key Responsibilities
Configure and customize Dynamics 365 based on business requirements.
Analyze incidents, identify root causes, and implement appropriate fixes or enhancements.
Work with business stakeholders to understand requirements and translate them into Dynamics 365 solutions.
Support Customer Service, Contact Center/CCaaS, Customer Insights, Sales, and Marketing capabilities.
Develop/configure workflows, business rules, forms, views, dashboards, queues, SLAs, and other Dynamics 365 components.
Work with Dataverse, Power Platform, Power Automate, and integrations/APIs.
Participate in enhancement projects, releases, testing, deployment,



and production support.
Prepare functional/technical documentation and support knowledge-management activities.
Identify prospects for automation and AI-enabled improvements within Dynamics 365 and Customer Experience processes.

Must-Have Skills
Experience level 8+ years
Solid hands-on experience with Microsoft Dynamics 365 Customer Service.
Strong understanding of Dynamics 365 configuration and customization.
Experience in AMS/application support and incident resolution.
Valuable understanding of Microsoft Dataverse and Power Platform.
Experience with Power Automate/workflows, business rules, forms, views, queues and SLAs.
Ability to work as a Techno-Functional Consultant, bridging business requirements and technical solutions.
Good understanding of REST APIs/integrations and Dynamics 365 integration concepts.
Strong troubleshooting and problem-solving skills.

📌 Microsoft Dynamics 365 Techno Functional Consultant Chandigarh (India)
🏢 Trantor
📍 India