Job Title: Consultant D365 F&O; AMS System-Admin
Experience: 3 to 7 yrs.
Job Location: Bangalore / Chennai / Hyderabad
Position ID: J0926-0309
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Key Responsibilities
. D365 AMS support team (with functional knowledge and sys admin support experience)
. Manage ticket queues and workload distribution
. Drive SLA and KPI compliance
. Manage escalations and stakeholder communication
. Participate in weekly and monthly governance meetings
. Review RCA and Problem Management activities
. Support continuous service improvement initiatives

Mandatory Skills
. Microsoft Dynamics 365 Finance & Operations (D365 F&O;)
. D365 Finance and Supply Chain Management Modules
. Application Managed Services (AMS) Support
. Incident, Problem and Change Management
.



Azure DevOps (ADO)
. ServiceNow
. Root Cause Analysis (RCA)
. Release and Deployment Coordination
. ITIL Framework
. Stakeholder Management
. SLA/KPI Monitoring and Reporting
. Offshore Onsite Coordination
. Risk and Issue Management
. Knowledge Transition and Knowledge Management
. Valuable communication skills

Preferred Skills
. Power BI
. D365 Integrations
. BankFabric Integration Support
. Utilities / Energy Industry Experience
. Managed Services Transition Experience

Experience required
. 3 to 5 years overall IT experience
. Minimum 2 years of D365 F&O; experience
. Experience managing offshore delivery teams
. Experience participating in governance and service review meetings

📌 Consultantf&o Ams System Admin Hyderabad
🏢 CGI
📍 Hyderabad