Mainframe & Distributed Production Support Analyst

Job Summary

We are seeking a Production Support skilled with experience supporting both IBM z/OS mainframe and distributed applications. The role involves 24x7 production support, incident management, application monitoring, and performance troubleshooting using APM tools to ensure high availability and optimal system performance across platforms.

Key Responsibilities
Provide 24x7 production support for mainframe and distributed applications
Monitor batch, online, and distributed application environments to ensure system stability
Analyze and resolve production incidents across platforms (mainframe and distributed)
Perform abend analysis, job restarts, and root cause analysis (RCA)
Use Application Performance Monitoring (APM) tools to identify performance bottlenecks and proactively prevent incidents
Support performance tuning, capacity planning, and availability improvements
Coordinate with development, infrastructure, middleware, and database teams for issue resolution
Manage production releases, deployments, and change activities
Support critical business cycles (month-end, quarter-end, year-end)
Ensure SLA adherence and compliance with ITIL processes
Maintain operational documentation, run books,



and knowledge base articles

Required Skills
Solid experience with IBM Mainframe (z/OS)
Hands-on experience in distributed application production support (Unix/Linux/Windows environments)
Proficiency in COBOL, JCL, VSAM, Easytrieve, and SORT
Experience with DB2, CICS, IMS
Knowledge of job scheduling tools (CA-7, Control-M, TWS/OPC)
Experience using Application Performance Monitoring (APM) tools such as Splunk, AppDynamics, Thousand Eyes, or similar
Robust skills in incident, problem, and change management (ITIL)
Experience with log analysis, monitoring, and alerting tools

Good to Have
Exposure to middleware technologies (WebSphere, MQ, Tomcat, Kafka, etc.)
Exposure to Cloud Technologies (PCF Preferred)
Knowledge of scripting (Shell, Python)
Experience in BFSI or other high-availability environments

Experience & Qualifications
48 years of experience in production support across mainframe and distributed systems

Soft Skills
Strong troubleshooting and analytical skills
Ability to work under pressure in a 24x7 production environment
Excellent communication and cross-team coordination
Proactive, customer-focused mindse

📌 Production Support Analyst With Ibm Mainframe Zos Chennai
🏢 Cloudxtreme
📍 Chennai