The PSC Process Automation Analytics Specialist supports data-driven decision-making across People Strategy Culture (PSC) by analyzing process performance, generating insights, and providing visibility into key operational metrics. This role partners with PSC, HCM Systems, and Strategic Initiatives teams to deliver reporting and analytical support that informs prioritization, solution design, and continuous improvement. The Specialist ensures decisions are grounded in accurate data, explicit trends, and measurable outcomes to enhance scalability and employee experience.
Responsibilities
Process Analysis Optimization Enablement
Analyze PSC workflows to identify inefficiencies and improvement opportunities.
Evaluate and quantify automation and digital enablement prospects.
Provide data-driven input into workflow design, automation requirements, and prioritization.
Partner with Systems and HCM teams to align solutions with operational needs.
Monitor outcomes of changes (process and automation) to support continuous improvement.
Data Analysis Insights
Translate data into actionable insights and recommendations for stakeholders.
Define and refine KPIs aligned to business priorities.
Deliver explicit, concise reporting to support leadership decision-making.
Stakeholder Collaboration
Partner with Systems, HCM, Digital, and Strategic Program teams to support initiatives and reporting.
Provide data inputs to inform process enhancements and automation efforts.
Serve as a trusted advisor on process performance and key metrics.
Process Visualization
Develop high-level process views and metrics mapping.
Provide data-backed comparisons of current vs. target state performance.
Maintain sufficient process knowledge to accurately interpret data.
Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.
Other Skills and Abilit
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