Location: Tirupati

We are seeking a proactive CRM Manager to manage customer relationships, handle customer queries, coordinate with sales and project teams, and ensure a seamless customer experience from booking to possession.

Key Responsibilities
Maintain and manage customer databases and CRM software.
Act as the primary point of contact for customers.
Handle customer inquiries, complaints, and service requests professionally.
Coordinate with sales, accounts, legal, and project teams for customer requirements.
Track customer documentation, agreements, and payment schedules.
Ensure timely communication regarding project updates and possession status.
Conduct customer feedback and satisfaction surveys.
Prepare CRM reports, MIS reports, and management dashboards.




Assist in collection follow-ups and customer engagement activities.
Strengthen customer relationships and improve overall customer satisfaction.

Required Qualifications
Masters Degree in Business Administration, Marketing, Commerce, or related field.
Minimum 3 years of experience in CRM, customer service, or real estate customer relations.
Experience in real estate CRM processes is preferred.
Positive communication and interpersonal skills.
Proficiency in CRM software, MS Excel, and MS Office.
Solid problem-solving and customer-handling abilities.

📌 Crm Manager Tirupati (India)
🏢 JAI Govinda Ghar Nirman
📍 India