Business Systems & Implementation Manager
Single owner for every piece of software the company runs on.
What you'll own1. Platform implementation
Own the end-to-end rollout of business software: requirement gathering, vendor evaluation, configuration, data migration, go-live
Configure platforms to match how our teams actually work — not how the vendor's demo works
Own the implementation plan, timeline and cutover
Run UAT with the teams who'll use it, and hold the line before go-live
Integrations
Connect the stack so data flows instead of being re-keyed:
Payment gateways — Razorpay, Cashfree, PayU and similar
CPaaS / communication — click-to-call, WhatsApp Business API, SMS, IVR
Email, calendar and document tooling
CRM ↔ support ↔ accounting ↔ HR — the connections between systems, which is where most of the value and most of the breakage lives
Use native connectors and low-code tools where possible; brief engineering only where genuinely necessary
Document every integration: what connects to what, what data moves, who to call when it breaks
Training and adoption
Train teams properly — not one session at launch, but ongoing, role-specific enablement
Write SOPs and quick-reference guides for each system




Onboard current joiners onto the tools they need from day one
Be the internal go-to person when someone is stuck
Usage monitoring and accountability
Track actual usage per team and per person — licences assigned versus licences used
Report adoption to leadership monthly: what's being used, what's being ignored, what's being worked around
Chase and fix low adoption; find out whether it's a training problem, a configuration problem or a wrong-tool problem
Flag and kill software nobody uses
Vendor and cost management
Own vendor relationships, renewals and support escalations
Track spend across the software stack and identify overlap and waste
Negotiate renewals with usage data in hand
Maintain the master inventory of every tool, owner, cost and renewal date
Access and hygiene
User provisioning and deprovisioning — especially on exit
Role-based access and permission structures
Basic data hygiene and backup discipline across systems

Qualification
Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
Relevant experience in business systems, software implementation, integrations, or operations technology is preferred.

📌 Business Systems & Implementation Manager Cio Office Hyderabad
🏢 MCB
📍 Hyderabad