We are looking for proactive and customer-focused Sales Associates to manage inbound and outbound lead calls. The role involves engaging with prospective customers, qualifying leads,addressing product-related queries, and coordinating with the sales team to ensure timely follow-ups and conversions.
Key Responsibilities
• Handle assigned customer leads through outbound and inbound calls.
• Contact and qualify prospective customers based on predefined criteria.
• Provide accurate information about EMotorad's products and services.
• Understand customer requirements and guide them through the sales process.
• Schedule callbacks, test rides, or dealer visits where applicable.
• Maintain detailed records of customer interactions in the CRM system. • Coordinate with the Sales and Dealer teams for timely lead closure.
• Meet daily productivity targets of approximately 1,000 call attempts per agent (including connected and unanswered calls).
• Ensure high standards of customer experience and professionalism during all interactions.
• Follow up with leads to maximize conversion opportunities.
Required Qualifications
• Bachelor's degree in any discipline.
• 03 years of experience in Customer Support, BPO, Inside Sales, or Business Development.
• Freshers with excellent communication skills are encouraged to apply. • Experience using CRM tools is an added advantage. Required Skills
• Excellent verbal communication and interpersonal skills.
• Robust customer handling and persuasion abilities.
• Ability to work in a target-driven environment.
• Valuable listening, problem-solving, and follow-up skills.