ob Summary: We are looking for agile and results-driven Voice Associates to manage inbound and outbound customer interactions with a solid focus on customer satisfaction, sales conversion, and retention.

In this role, you will handle customer queries, identify upselling opportunities, customer retention, and drive revenue through effective communication and relationship building. The ideal candidate should have prior experience in (min 1 year) customer service and sales-oriented roles, with the ability to deliver excellent customer experiences while achieving performance targets.

Key Responsibilities:

Inbound Customer Service & Upselling
Handle customer interactions via voice calls, email, and chat in accordance with company guidelines and SOPs
Resolve customer queries, concerns, and complaints effectively while ensuring high customer satisfaction
Identify customer needs and proactively upsell/cross-sell relevant products and services
Promote ongoing offers, bundles, and value-added services to maximize revenue
Maintain a balance between service quality, customer satisfaction, and sales performance
Accurately update customer information and interaction details in CRM systems
Record call outcomes, service resolutions,



and sales conversions in internal tools
Escalate complex issues and high-value opportunities to the appropriate teams or supervisors

Outbound Sales & Call Handling
Conduct outbound calls to existing and prospective customers as per assigned campaigns
Drive customer retention by addressing concerns and preventing churn
Deliver persuasive and confident sales pitches while maintaining a positive customer experience
Effectively handle objections and convert leads into successful sales
Maintain accurate records of calls, sales activities, and outcomes
Achieve or exceed defined daily, weekly, and monthly KPIs for sales and service

Mandatory Skills & Experience
Minimum 1 year of experience in customer service, customer retention, tele sales, upselling/cross-selling, or outbound sales
Solid customer-focused attitude with a results-driven and sales-oriented
Excellent verbal and written communication skills with clear articulation
Demonstrated ability to handle objections, negotiate, and close sales effectively
Proficiency in using CRM tools and customer management systems
Good typing skills (minimum 25 WPM with at least 80% accuracy)

📌 Voice Support Officer Pune (India)
🏢 Cloudxtreme
📍 India