Role Overview:

We are looking for a proactive and customer-focused candidate to manage outbound calling and collection activities, customer follow-ups, field-team coordination, and basic reporting using our AI-powered platforms.

Key Responsibilities:

Customer Overdue Calling
Make outbound calls to customers with overdue loan payments and drive payment commitments.
Understand customer concerns, handle objections, negotiate, and persuade customers to transparent outstanding dues.
Follow structured rebuttals for common concerns such as financial difficulties, disputes, and uncontactable customers.
Record call outcomes, commitments, and customer interactions accurately in the system.

Field & Branch Follow-ups
Coordinate with field and branch teams on daily collection activities and account-level follow-ups.
Track daily targets, previous-day conversions, broken commitments, and reasons for payment defaults.
Identify high-value accounts requiring physical visits and coordinate with field teams for further action.

Business Analysis & Reporting
Track calling, conversion, resolution,



and collection performance through Markytics.AI platforms.
Prepare daily, weekly, and monthly reports on portfolio and collection performance.
Identify key portfolio trends and provide inputs for improving collection outcomes.
Reconcile and maintain accurate customer and collection data while monitoring workflow and performance metrics.

Preferred Candidates:
MBA/PGDM students or recent graduates, preferably from Finance, Marketing, Operations, Business Analytics, or related fields.
Graduates from Commerce, Business, Finance, Statistics, or related disciplines.
Candidates with experience in outbound calling, telecalling, sales, collections, customer service, or business development will be preferred.
Strong communication, negotiation, persuasion, objection handling, and follow-up skills.
Comfortable working in a target-driven customer-facing setting.
Basic knowledge of MS Excel/Google Sheets, CRM, dashboards, and digital/AI-powered tools.
Solid attention to detail, coordination, and data accuracy.

📌 Business Development & Telecalling Intern Pune
🏢 Markytics
📍 Pune