Role and responsibilities
Develop comprehensive course curriculum to nurture skill growth and knowledge enhancement
Customize Training requirements for all employees in Banking Vertical as per the process requirement
Able to conduct Pre-process & Process Specific Trainings
Conduct timely assessment to evaluate Process Knowledge of all employees
Monitor current hire performance during OJT phase for successful Process Certifications
Provide Coaching & Feedback to enhance agent performance
Report out Post Certification performance to measure training efficiency
Conduct and report out PKTs on a monthly basis
Able to communicate with Onsite clients on a need basis for Training/clarification/current process transitions
Knowledge of creating Process Maps for new Transitions process is an added advantage




Willingness to work in round the clock shift and travel to different location as per business requirement
Identify the training needs based upon new updates/system changes
Schedule individual and team training on a need basis
Evaluate strengths and weaknesses of the current hires to ensure right employees being aligned to the process
Maintain Training Records
Need to be well-informed of Commercial Lending which includes:

a. Lifecycle of a commercial loans

b. Loan origination and underwriting

c. Loan booking/boarding

d. Loan servicing

e. Payment processing

f. Collateral management

g. Covenant monitoring

h. Loan products: term loans, revolving lines of credit, construction loans, SBA loans, etc

i. US commercial lending regulatory compliance

j. Syndicated loans

📌 Process Trainer Pune
🏢 Coforge
📍 Pune