Roles and Responsibilities :
Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
Collaborate with internal teams to resolve complex issues that require escalation.
Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.
Job Requirements :
Excellent communication skills with the ability to articulate thoughts clearly over the phone.
Robust convincing power to address customer concerns effectively.
Ability to work in an international voice process setting with diverse accents and languages.
📌 Customer Support Associate Pune
🏢 Quess IT Solutions
📍 Pune
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