Job Summary:

We are seeking a proactive and customer-focused IT Support Executive to provide technical support for end users, maintain IT infrastructure, and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, managing IT assets, supporting Microsoft 365, and ensuring compliance with IT security standards

Key Responsibilities:
Provide technical support for laptops, desktops, printers, mobile devices, and peripherals.
Configure and deploy laptops, and mobile devices for recent employees.
Install, update, and troubleshoot business applications and software.
Assist in device enrolment, compliance, and management using Microsoft Intune and Jamf
Troubleshoot hardware, software, network, and operating system issues
Support users through remote and in office assistance.
Monitor and maintain servers, LAN/Wi-Fi, internet connectivity, VPN, and network devices.
Manage Microsoft 365, Active Directory,



email accounts, DLs, and shared resources.
Configure and troubleshoot Outlook, Teams, OneDrive, and SharePoint.
Perform onboarding and offboarding activities, including account provisioning, device setup, and access management.
Ensure incidents and service requests are resolved within defined SLA timelines.
Maintain IT asset inventory, asset allocation records, and hardware lifecycle documentation.
Coordinate with vendors for hardware procurement, repairs, replacements, and warranty claims.
Monitor and ensure endpoint security, antivirus status, and system updates.
Document incidents, root causes, resolutions, and maintain IT knowledge base articles/SOPs
Support meeting room devices, conferencing equipment, and office IT infrastructure.

📌 It Admin Hyderabad (India)
🏢 Mindx360 Technologies
📍 India