We are looking for a highly skilled and experienced Associate - TAC to join our team at ZS Associates {India} Pvt Ltd. The ideal candidate will have a robust background in technical support and customer service, with excellent communication and problem-solving skills.

Roles and Responsibility
Provide technical assistance and support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions.
Develop and maintain comprehensive knowledge of products and services.
Analyze customer feedback and suggest improvements.
Participate in training and development programs to enhance skills and knowledge.

Job Requirements
Solid understanding of technical support principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Solid problem-solving and analytical skills.
Experience with customer relationship management software.
Ability to adapt to changing situations and priorities.

📌 Associate Tac Pune (India)
🏢 ZS
📍 India