Job Summary

We are looking for a Technical Support Engineer with 04 years of experience to provide technical assistance to customers, users, and internal teams.

The ideal candidate should have good knowledge of Windows/Linux, Networking, Hardware & Software Troubleshooting, Active Directory, SQL basics, Ticketing Tools, and Cloud fundamentals, along with robust communication and problem-solving skills.

Roles & Responsibilities
Provide L1/L2 technical support to users and customers through phone, email, chat, or ticketing systems.
Troubleshoot and resolve hardware, software, operating system, and application-related issues.
Diagnose and resolve basic network connectivity, DNS, IP, VPN, and Wi-Fi issues.
Install, configure, and maintain desktops, laptops, printers, and other IT devices.
Support Windows and Linux operating systems.
Manage user accounts, password resets, and access permissions.
Provide support for Active Directory, Microsoft 365,



and email-related issues.
Log, track, prioritize, and resolve incidents using ticketing tools.
Escalate complex technical issues to L2/L3 teams when required.
Perform root-cause analysis and document recurring technical issues.
Monitor system performance and troubleshoot system-related problems.
Assist with software installations, upgrades, patches, and configurations.
Maintain technical documentation, knowledge bases, and troubleshooting guides.
Follow SLA requirements and ensure timely resolution of support tickets.
Coordinate with internal IT, network, security, and application teams.
Provide explicit technical guidance and maintain qualified communication with users.
Follow IT security policies and best practices while providing technical support.

📌 Technical Support Engineer Nagpur (India)
🏢 Ample Softech System
📍 India