Roles & Responsibilities
Lead a pod covering billing, claims, or collections/cash application, ensuring SLA, ageing, and DSO targets are met.
Review and approve complex claims, refunds, write-offs, and reconciliations prepared by the team before submission/posting.
Act as escalation point for insurer, customer, and hospital stakeholder issues, and drive resolution of systemic billing/claims/collection issues.
Monitor team productivity, quality, and ageing dashboards; report performance to the Ops-Manager/Sr.Ops-Manager.
Own consolidation of ageing, DSO, and collections MIS for the pod and support management reporting.
Drive month-end/period-close deliverables (provisions, write-offs, reconciliations) for the pod and support audits.
Train, coach, and onboard team members and conduct periodic quality reviews.
Contribute to automation initiatives (RPA cash application, claim tracking tools) for the sub-process.
Technical Requirement
Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.
Educational Requirement
BCom
Preferred Skills
Finance & Accounts->O2C
Service Line
BPO Service Line

📌 Assistant Manager Pune
🏢 Infosys BPM
📍 Pune