Roles & Responsibilities
Own end-to-end I2C delivery for an assigned hospital/entity segment billing, claims, collections, cash application, and reconciliations ensuring accuracy and SLA adherence.
Resolve complex, aged, or disputed insurance claims and customer queries; liaise with insurers, TPAs, and hospital business offices to closure.
Drive cash application accuracy for complex remittances, including RPA-enabled matching, and investigate unallocated cash.
Own AR ageing and DSO for the assigned book; drive collections escalations and engage debt-collection/legal firms for prolonged non-payment cases as needed.
Prepare bad-debt provisioning inputs, write-off documentation, and support period-close reconciliations (bank, GL, HIS-to-ERP).




Support statutory/indirect tax and audit requirements with data extracts and reconciliations for the I2C scope.
Identify and drive process improvement/automation prospects in billing, claims, and cash application.
Guide and review the work of junior associates within the sub-process.
Technical Requirement
Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.
Educational Requirement
BCom
Preferred Skills
Finance & Accounts->O2C
Service Line
BPO Service Line

📌 Team Lead Pune
🏢 Infosys BPM
📍 Pune